Terms of service

Specials

  • The promotions on the site do not include the categories - gift / oh! Box - surprise boxes / assembled boxes / packages
  • The promotions on the site do not include duplicate coupons.
  • The promotions on the site do not include double promotions.
  • The promotions on the site are until stocks run out or in accordance with the company's decision.

OHBOX POLICY

  • No product replacement will be provided
  • The return of the box will be given only if all the products have not been opened and are in their original packaging
  •  A refund will be given according to the means of payment paid by the customer, for cancellation of a transaction 5% of the transaction value will be deducted

general

(URL) (hereinafter: “the Website”) is owned by DNA Group (hereinafter:The company) ”Or“ Website for the online purchase of the Company's products as set forth below.

The use of the website and the content displayed on it (hereinafter: "The content") Shall be made by the user in accordance with and subject to the following terms of use (hereinafter:"terms of The use ") Please read the terms of use carefully, as the use of the site or any part of it and any action taken through the site, including the purchase of products, constitutes your consent to accept all the terms of use and act in accordance with them.

Please note that some of the uses of the services on the site are subject to your express consent to the conditions set out below and without your express consent you will not be able to use those services.

You declare that you have read and understood these Terms, and that it is agreed upon by you, and that apart from claims arising from the breach of the Company's obligations and / or anyone on its behalf, you will have no claim, demand or claim against the Company and / or anyone on its behalf.

The company reserves the right to make changes to the terms, from time to time, at its sole discretion and without the need to provide any prior notice and these terms will be binding from the moment they are published on the site.

The company reserves the right to make changes to the terms, from time to time, at its sole discretion and without the need to provide any prior notice and these terms will be binding from the moment they are published on the site.

These terms of use are worded in masculine for convenience only, but the same is true for all genders. These terms of use are worded in the singular for convenience only, but of course they also apply to the plural.

It is clarified that the use of the site and the purchase of products through it is for personal use only, and you undertake not to make commercial use of the site for the resale of products purchased through the site (whether purchased in a single purchase or in several purchases over a period).

The company is responsible for the use of the product in the territories of the State of Israel only. Any use of the product outside the territory of the State of Israel is the sole responsibility of the user.

Intellectual Property

The entire rights in the site, including trademarks, trade secrets and the organization and arrangement of the information therein, as well as all its contents, including the intellectual property rights in the design of the site, software, application, text and any other material (hereinafter: "")The property ") Belong to the company. These rights apply, among other things, to the graphic design of the website, the databases on it, the computer code of the website and any other details related to its operation.

You may not operate or allow any third party to operate any computer application or other means, which allows full or partial copying, of information and / or content from the Site. For this purpose, you are prohibited from creating and / or using such means to create a collection, collection or repository that will contain content from the site.

It is prohibited to copy and / or transfer and / or distribute and / or publicly and / or modify and / or broadcast and / or distribute, and / or develop and / or license and / or transfer access and / or make any use of the content Which are used by the user and / or which have been purchased by the user except for personal use only.

It is forbidden to transfer the contents of the site, whether paid or unpaid, to any third party. The contents of the site may not be published and / or transmitted in writing, on magnetic media, reproduced, copied or transmitted, whether for private or commercial use, the design or function of contents of the site may not be altered to remove features or information for any purpose, including For example, advertisements, photographs, etc.

Content

The information appearing on the site may include inaccuracies and / or omissions (especially in the information uploaded to the site by users as detailed below or by third parties), and we will work to remove the inaccuracies and / or complete missing information as soon as possible immediately after such disclosures.

The company sells only cosmetic preparations through the site, and does not advertise or sell medical and / or pharmacological preparations. Moreover, the data and information presented on the website do not constitute cosmetic, physical, physiological, medical advice and / or medical treatment and / or another substitute for one of these. Relying on the data and / or the information and / or the contents of the website is your sole responsibility. The information on the site is for indicative purposes only, and it can in no way replace medical diagnosis or clinical advice, and can not replace medical treatment.

In light of the above, we can not guarantee your complete satisfaction from the use of these products and we will not be responsible for any use you make as a result. For more information or in case of doubt, we recommend that you consult your doctor.

The Company respects the rights (including intellectual property rights) of others, and therefore asks users of its services to act in the same manner. Under the appropriate circumstances and at the sole discretion of the Company and without any warranty, the Company may revoke the access to the Website of users who infringe or violate such rights of others.

The images displayed on the site are for illustration purposes only and should not be considered a promise or commitment of any kind by the company for the result due to the use of products sold on the site, except for those images that are defined as 'before and after use' images.

The site contains links from sites operated by third parties. The company is not responsible for services on other sites in any way, including any invasion of privacy, in any action taken by the operator (s) of the said site (s).

User content

A user requesting to direct questions to the company, will be required to fill in details in the various means of communication or the relevant web form.

The user declares that he is aware that any information, or attachments sent by him, are his sole responsibility, and the user is solely responsible for the content of the messages uploaded and / or sent by him. The user undertakes that any message, message and any other material he transmits to the company's representatives will be appropriate and will not infringe on any other person's right, including intellectual property rights.

The user will not write in the media with the company's representatives and / or upload attachments in the said means of communication that contain prohibited content. ” Content is prohibited"- Any content or material that is illegal, threatening, defamatory and / or defamatory, obscene, pornographic, racist or any other material that violates the privacy of the individual and / or the public, material that may harm and / or harass other surfers, and any content Or material that may offend public sentiment, which may constitute and / or encourage criminal conduct or establish grounds for a civil lawsuit or in any other way violate any provision of law either in the company's web form or by any other means by which it may upload advertising or information through the Site.

Procedure for making purchases through the site

The purchases of the company's products on the site will be made by credit card through the site's clearing system (hereinafter: “Credit transaction ") .

A credit transaction is made by entering your personal information on a secure page in the SSL standard. You will then be taken to a clearing page hosted by a third party company where you will need to enter your credit card information and payment preference according to the terms of the transaction. The responsibility for the personal information transferred to the credit clearing company during the filling of the data on the clearing page at the end of the order, lies with the credit clearing company, when this information is transmitted in an encrypted and secure manner in accordance with international standards and directives by the clearing credit company.

The clearing and credit clearing operation is performed by external credit clearing companies, Credit Guard Ltd. and Isracard Ltd., both clearing companies that are among the service providers of the credit companies and are authorized to perform credit clearing operations in accordance with all laws, and meet all strict standards. And the guidelines of credit card companies for making secure online transactions.

Upon receipt of the transaction confirmation from the clearing page you will be transferred back to the website where you will receive an order number confirming your order and at the same time a message will be sent to you via the e-mail you entered. If the system encounters a refusal to debit the credit, you will receive an appropriate notification.

In any case of refusal of the means of payment, an appropriate notification will appear to the operator, the transaction will be canceled and the user will be able to try to make a repurchase through the website. It should be noted and emphasized that a transaction is not considered a perfect transaction until a credit transaction has been approved by the relevant credit company. It will be clarified that the date of delivery will apply from the date of receipt of the credit company's approval to execute the transaction.

 Any user who has made a purchase on the site may cancel a transaction accordinglyThe Consumer Protection Law, 1981For details, see the delivery, cancellation and return policy for the products below.

It is important to note that filling in false details when making the purchase constitutes the commission of a criminal offense and the perpetrator of the action is subject to civil and criminal legal proceedings.

 The company and / or anyone on its behalf will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the user or a third party, as a result of using or purchasing a purchase through the site, whatever the cause of action. The company will make every reasonable effort to correct any malfunction and / or technical error that may occur on the site, and all to the best of its ability and according to the means that will be available at that time.

Do you know that as long as you have agreed (or will agree) to receive information, updates and anything advertisement as defined in these terms in the Communications (Bezeq and Broadcasting) Law, 5742-1822 via e-mail and / or text messages to the telephone, you may withdraw your consent at any time and notify the company Your refusal in accordance with the guidelines regarding the advertisement sent to you and / or in accordance with the provisions of the company's privacy policyIn the following link.

 The company reserves the right to close the site, change its appearance from time to time, download links and / or any other information appearing on the site, its structure and the range of services offered through it without any need or obligation to inform you about it and at its sole discretion.

  1. Delivery and transportation

General terms of delivery:

1.1. The products will be shipped from the company's business through the courier company up to 5 business days after the day of ordering, except for remote localities where the shipments will arrive up to 10 business days (business day is not considered Friday, Saturday and holiday).
1.2. The products will be delivered to the customer to the customer's home, in any type of delivery that will be available to the company at that time and which will be selected by the buyer. It is clarified that non-delivery due to a reason related to the recipient (such as an error in the address details or refusal to open the door to the courier, etc.) will not be counted in the count of delivery days as stated in section 1.1 above.
1.3. The cost of shipping will be included in the price stated on the website and no additional payment will be charged for shipping, for places that require exceptional shipping and / or exceptional transportation, including an isolated area, etc., all according to law.
1.4. The product will arrive at the customer's home in its original packaging, when it is sealed and closed from use, opening the product from its original packaging will constitute consent to receive the product as it arrives at the customer's home.
1.5. As the payment for an order on the website is made in installments, the first payment will contain the shipping cost.
1.6. The company will be entitled to refuse to deliver products by delivery even if an area to which delivery is provided according to the company's delivery policy insofar as it became and / or had before the order was restricted access from a security and / or technical point of view and / or special operations are required for delivery to that area and / Or to the extent that the delivery of the product involves exposing the courier to any danger, and all at the sole discretion of the company and the customer will be notified accordingly and will be contacted to coordinate the delivery of the product or cancel the order.

  1. Cancelling a transaction

2.1. A user who has purchased a product (hereinafter: "the purchaser") on the site is obliged to check the product he purchased immediately upon receipt.
2.2. A purchaser will be entitled to return a product in accordance with the provisions of this product return policy, the Consumer Protection Law, 5741-1981 (hereinafter: “the Consumer Protection Law”). To the extent that amendments are made to the Consumer Protection Act, these amendments will apply and prevail as set out below.

2.3 In accordance with the Consumer Protection Law, the right of cancellation shall stand for the purchaser for 14 days, from the date of the transaction until 14 days from the date of receipt of the product or from the date of receipt of written approval of the transaction and its terms, whichever is later.

2.4 It will be emphasized that cancellation of a transaction and / or return of products that are not due to a defect or mismatch between the ordered product and the product supplied, will only be possible if the product packaging has not been opened, in accordance with all laws and guidelines of the Ministry of Health.

2.5 Notwithstanding the foregoing, persons with disabilities, senior citizens and new immigrants may cancel a transaction within 4 months from the date of the transaction, receipt of the property or the document summarizing the details of the transaction.

2.6 For the avoidance of doubt, the return of the products that the Consumer Protection Law prohibits their return will not be allowed.

2.7 A buyer who wishes to cancel the transaction, is required to notify the company of the cancellation of the transaction of purchase of the product and for this purpose will provide the following details: full name, identity card, product name and means of contact with him (hereinafter: "Cancellation Notice ") .

2.8 The cancellation of the order will be made in any of the listed ways, for the buyer to choose:

2.8.1 Contact the customer service center by phone (WhatsApp): 050-7103009
2.8.2 Email Inquiry: info@ohglow.co.il
2.8.3 By registered mail to the address of the company for sending mail: 4 Aryeh Regev St., Netanya, 4250212

2.8.4 Using PageContact us on the website. Or in the order cancellation form In the following link.

2.9 In the event of cancellation of a transaction due to a defect, non-conformity in the product supplied to the ordered product, delay in delivery or any other breach by the company in supplying the product, the company will refund within 14 days of receiving the cancellation notice, the same part of the transaction price paid by the buyer. You will provide a copy of the cancellation notice and will not charge the buyer an additional amount. Alternatively, the buyer can choose a replacement product and have it delivered to your home at no additional cost.

2.10 In case of cancellation of a transaction that is not due to a defect or non-conformity in the product, the company will return within 14 days of receiving the cancellation notice, the same part of the transaction price paid, if paid, cancel the charge due to the transaction Cancellation fee in the amount of 5% of the value of the transaction or NIS 100, whichever is lower, without detracting from the rest of its rights in accordance with the provisions of the law. The cost of returning the product to the company under this section will apply to the buyer and will be paid by him, in accordance with the company's return and cancellation policy. In the following link.

2.11 The Company reserves the right to claim damages from the purchaser if the product has been returned in accordance with sections 10 and 11, when it is defective, incomplete or after being damaged.

  1. How the product is returned by the buyer

3.1 In the case of returning the product, you must first contact the customer service center, in order to coordinate the return:

3.1.1 Cancel: 050-7103009 (WhatsApp) or by email: info@ohglow.co.il

3.1.2 In the event of cancellation of the transaction according to section 2.8 above, the product must be returned by personal transfer or by courier or mail to the address: 4 Arie Regev Street, Netanya, Vibe ComplexTo DNO, the cost of returning the product will apply to the buyer and will be paid by him.

3.2 The Company reserves the right to collect the cost of returning the product from the purchaser where it becomes clear that the transaction has not been canceled in one of the cases listed in section 2.10 above.

  1. How the return is returned by the buyer.

4.1. The return of the consideration paid for the product in the event of cancellation of a transaction will be in accordance with the provisions of the law, and subject to the following conditions:

4.1.1. When returning the product, indicate the original order number on the package (the order number appears on the invoice).
4.1.2. The product arrived at the buyer's intact, was not used and is in its original packaging.
4.1.3. After checking the suitability of the product for the order.

4.2. Upon receipt of the product and subject to the provisions of section 20 above, a credit request will be forwarded to the credit company and the purchaser will be credited within 14 business days from the date of receipt of the application, and against presentation of invoice or credit details through which the order was made.
4.3. Purchase made by credit card - if the consumer's resident card has been debited through the credit card credit and to the extent that the credit card resident credit cannot be credited in cash.
4.4. A return confirmation email will be sent to the buyer upon receipt of the credit.
4.5. The consideration refunded will be in the amount of the amount paid for the product purchased less a lawful cancellation fee.

responsibility

All products sold through the Site are the sole responsibility of the manufacturers, importers and resellers of those products.

The company's liability for products purchased through the site is limited to damages resulting from the composition of the materials in the relevant product base. In any case of damages that do not originate in the composition of the said materials, the manufacturer and / or any other supplier for whom the damage was caused will be liable, and all subject to any law, including the Defective Products Warranty Law, 1980 Consumer Protection Law, 1981 and regulations By virtue of it. The foregoing shall not derogate from the purchaser's obligation to make only reasonable use of the products purchased in accordance with the consumer leaflet, including checking for the presence of allergens before use and complying with the company's warnings regarding the use of the product.

Since access to the site depends on Internet providers and third parties, the company can not guarantee that the site will be available at all times and / or that there will be no interruptions to the site.

Use of the site

The user will be responsible for the correct computer equipment in his possession as well as the connection to the Internet network. The company is not responsible for difficulties and / or prevention that will impair the possibility of purchasing products. To the extent that it depends on the company, the company will do everything in its power to solve any such prevention or problem.

The company does not guarantee that the links on the site will be correct. The presence of a particular link on the site does not indicate that the information contained on the linked site is reliable or accurate and the company will not be liable for any damage, of any kind, that will cause you in this regard.

privacy

During a purchase, the company will be given access to your personal information and personal information may be collected about you, all as detailed in the company's privacy policy.

The use of this information is intended to enable us to carry out the transactions you make through the site and to improve and streamline the service on the site. For the avoidance of doubt, no credit card number is collected and in fact their delivery you agree and declare your consent to their delivery and use in accordance with these regulations and the company's privacy policy.

We emphasize that providing the information is a voluntary action, and that you are not obligated to provide us with the information by law, although failure to provide the information will prevent you from being able to place an order through the site.

The personal information you provide to us will allow the company to use the company only to make the orders you made on the site and for quality control and statistical analysis of the use of the site to improve and video its integrity and / or subject to your consent and registration to our mailing list. , And / or the promotions or services offered by us.

The company will not transfer the personal information collected in the registration process and / or information collected about your usage habits and / or during your activity through the site (as long as they contain identifying information about you and are not anonymous) to any third parties.

For details on the receipt, use, means of collection and purposes, and processing of your personal information through the site, please read the company's privacy policy -For privacy policy click here

By agreeing to the terms of use, you authorize the company to use information collected about your use of the site for the purpose of producing and analyzing statistics and passing it on to third parties as long as the information does not personally identify you and all subject to the law.

The company undertakes not to provide the details of its customers to any third party and will not make any misuse of the information collected.

Law and Jurisdiction

This agreement will be governed solely by the laws of the State of Israel and the parties agree that the sole place of jurisdiction will be the courts of Tel Aviv-Yafo.