מארז למלווה

Have you purchased a product? good for you!

Important things to know about deliveries and returns:

The products on the website will arrive within 7 business days, not including the day of the order.

For remote settlements up to 9 business days, not including the day of the order.

You can make a self-pickup from Havish Street 4, Netanya by prior arrangement on Sundays between 9:00-16:00

If you ordered a surprise box, read the distribution date, which varies from box to box.

Free premium delivery to home - free VIP service, conditional on a purchase of NIS 299.

Premium home delivery on purchases under 299 NIS will be charged 29 NIS.

Due to the situation, the shipment will not be able to reach the Kiryat Shmona area temporarily. The northernmost point to which we can deliver at the moment is Sde Nehemiah. We apologize for the inconvenience and hope for quieter and calmer days, and that everyone returns safely to their homes.

did you regret No problem! You can cancel your order easily:

•  Underwear and intimate products can only be returned / exchanged closed product
•  Exchange / return of products with a shipping cost of NIS 29. The amount will be deducted from the credit or in a separate payment the size of the product exchange

By sending a cancellation notification email to info@ohglow.co.il 
Cancellation of the order is possible for 14 days only, while returning the product in its entirety and in the original packaging.

You can easily make the return using the premium returns service
Coordinate a quick pick-up by a courier from your home with customer service at info@ohglow.co.il and we will send you a courier to pick up the return.

Customer service number: 0507103009

And what happens next?

At the end of the return, our customer service will contact you to coordinate the refund. You can choose between:
Receiving a purchase voucher for the website or a refund for the payment method you used to pay for the product.